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Frequently Asked Questions


WHEN WILL MY DIRECT DEPOSIT START?

After the authorization form is received, completely filled out and signed by you, the bank will be contacted to set up the direct deposits. Please allow four to six weeks for direct deposit to take effect. In the meantime, you will continue to receive your support checks in the mail.

HOW DOES IT WORK?

When a payment is posted to your child support case, your bank is electronically notified to credit your account. In most instances, the payment will be received at your bank within three business days after DCSS applies the payment to your case.

HOW WOULD I KNOW I HAVE A PAYMENT?
  • If your case is non-IV-D, you may contact your local Clerk of Court Office (click here for a listing of local Clerks of Court) .

  • If your case is IV-D, you may contact DCSS Customer Service at (602)252-4045.

  • In either case, you may also contact your financial institution.
WHAT IS AN ELECTRONIC PAYMENT?

Electronic Payments offer an alternative to sending checks through the mail. It is no longer necessary to write a check, swipe a credit card, or handle paper money. Electronic Payments (E-Pay) are payments that do not involve paper checks. The Division of Child Support Services (DCSS) accepts both credit card payments and ACH (electronic checks) payments online.

WHAT IS THE CONVENIENCE OF OFFERING ELECTRONIC PAYMENTS (E-PAY)?

The site is private and secure, meeting Payment Card Industry Data Security Standards (PCIDSS) requirements. It is:
  • Convenient and easy to use

  • Online access is 24 hours a day, 7 days a week

  • Saves money, no more paying postage to mail a check

  • Saves time, no waiting in line to pay your account
ARE THERE ANY FEES INVOLVED?

At the current time there are no fees. DCSS reserves the right to add a processing fee at a future date.

WHAT ARE THE BENEFITS OF ELECTRONIC PAYMENTS?

It eliminates the possibility of lost or stolen checks; eliminates postage expense, and reduces the risk of late payments; ensures rapid, timely, and accurate payments; helps to ensure security, and confidentiality for all transactions; and allows parents to schedule future payments.

MAY I PAY CHILD SUPPORT ELECTRONICALLY EVEN IF I AM NOT REQUIRED TO?

Yes, a parent may pay their child support electronically.

Family Support
 
 
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